Privacy Policy

Effective Date: March 29, 2026

Devvo Automotive ("Devvo," "we," "us," or "our") is committed to protecting the privacy of our clients, their customers, and visitors to our website. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit devvo.io or engage our services.

1. Information We Collect

We may collect information in the following ways:

• Information You Provide: When you fill out a contact form, book an assessment, call our toll-free number, or email us, we collect your name, email address, phone number, dealership name, and any other information you voluntarily provide.
• Client CRM Data: When providing outsourced BDC services, we access and process lead data from our clients' CRM and DMS systems, including customer names, contact information, vehicle interests, and communication history. This data is processed exclusively on behalf of and under the direction of our dealership clients.
• Automatically Collected Information: We may automatically collect certain information when you visit our website, including your IP address, browser type, device information, pages visited, and referring URL. We use cookies and similar tracking technologies for analytics purposes.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our outsourced BDC services
• Respond to inquiries and schedule assessments
• Communicate with you about our services
• Conduct data mining and lead scoring on behalf of our dealership clients
• Analyze website usage to improve our online experience
• Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share information with:

• Dealership Clients: Lead engagement data, appointment information, and campaign results are shared with the dealership client for whom the work is performed.
• Service Providers: We may share information with trusted third-party service providers who assist us in operating our business (e.g., CRM platforms, communication tools, analytics services), subject to confidentiality agreements.
• Legal Compliance: We may disclose information when required by law, regulation, legal process, or governmental request.

4. Data Security

We implement industry-standard security measures to protect information from unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit, secure access controls, and regular security assessments. However, no method of electronic transmission or storage is 100% secure.

5. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Client CRM data is retained in accordance with our service agreements and returned or deleted upon termination of services.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Lodge a complaint with a data protection authority

To exercise any of these rights, contact us at chris@devvo.io.

7. Canadian Privacy Compliance

Devvo complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. We obtain consent for the collection, use, and disclosure of personal information as required by applicable Canadian privacy law.

8. United States Privacy Compliance

For residents of states with comprehensive privacy laws (including California, Virginia, Colorado, Connecticut, and others), we honor applicable data subject rights including the right to know, delete, and opt out of the sale of personal information. We do not sell personal information as defined under applicable state privacy laws.

9. Cookies and Tracking

Our website uses cookies and similar technologies to analyze traffic and improve your experience. You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of certain features.

10. Third-Party Links

Our website may contain links to third-party sites (e.g., Calendly, LinkedIn, YouTube). We are not responsible for the privacy practices of these sites and encourage you to review their privacy policies.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our website or services following any changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Devvo Automotive
3590 N Zaragoza Rd, Ste B103, Unit #10
El Paso, TX 79938
Email: chris@devvo.io
Phone: (833) 285-3493